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Check these common causes before contacting TruHuddle support. Verify that the correct workspace is selected when reviewing settings or content.
  • Domain still pending: compare the TXT/CNAME records with the dialog, complete any extra certificate records, confirm HTTPS, and click Check connection again.
  • The free site redirects: this is expected once your custom address is active.
  • Article missing: check the selected workspace, publication status and current slug. Drafts never appear in the developer API.
  • Profile details missing: save Job title and About me in Profile and enable Show Author in Blog Settings.
  • AI or voice unavailable: confirm the feature was saved, the workspace plan is active and sufficient credit is available. Temporary usage limits can also pause new requests.
  • Analytics empty: tracking begins after configuration. Blockers and privacy settings may exclude visits. Refresh the app to load the latest report.
  • Monthly traffic reached: Startup allows 500,000 public page deliveries per calendar month. Access resumes with the next monthly allowance or an Enterprise upgrade.
  • API authentication fails: use both headers from the same current credential pair. Keep calls server-side and use the platform API hostname.
For help, contact TruHuddle. Include the endpoint, status code and approximate time. Never send your secret key, account password or verification code.